• Operations

Chief Operating Officer

Published on 12.12.18

With the growth of our organisation, we are looking for a Chief Operating Officer (COO). This is a senior level role that requires a dynamic, mature individual with solid leadership experience, a passion for the focus areas of Community Business, and an understanding of and commitment to the Asia region. It is a full-time position based in Hong Kong, reporting to the Chief Executive Officer. The appointed individual will be part of Community Business’ Executive Team which is responsible for the strategic direction and sustainability of the overall organisation. The COO will oversee a small operations team, which includes finance and support personnel.

As a key member of the Executive Team, the COO will be responsible for the following: 

  • Contributing to the overall strategic direction and sustainability of Community Business as a not-for-profit organisation. 

Change Management and Operational Efficiency

  • Working closely with the Executive Team and the Senior Managers to provide input to the organisation’s strategic plan, operationalising it and implementing processes and approaches to achieve it.
  • Driving organisational effectiveness, including continuous improvement of and automation of operational processes and workflows.
  • Report preparation and analytics (people and finance data) to underpin decision-making.

Human Resources

  • Working with the Executive Team, formulate and drive the organisation’s people and talent management strategy, with the aim of building a highly engaged and professional team and workplace culture that is empowering, inclusive and supportive.
  • Leading and managing full spectrum of human resources (HR) functions including manpower planning and budgeting, recruitment, onboarding, compensation and benefits, administration, performance appraisals and employee engagement.


  • Supervising Finance function (comprising a manager and one support staff) on financial management and control, including preparation of monthly dashboard reporting for the Board, annual financial audit process and annual planning/budgeting.

Governance, Legal & Compliance

  • Driving corporate governance activities, including scheduling and coordinating board meetings and Annual General Meeting in Hong Kong and India and meeting regulatory/compliance reporting requirements.
  • Overseeing the development and maintenance of the organisation’s legal agreements, working with legal firms which offer pro-bono legal services.


  • Owning the organisation’s technology infrastructure plan, including:
    • Enabling the organisation to more effectively engage in virtual environments through latest technologies and equipment.
    • Mitigating operational risk by reviewing existing infrastructure and making necessary upgrades.
    • Assessment and evaluation of new technologies and systems to drive higher productivity and efficiency.


  • Proactively managing the organisation’s physical premises requirements, including tenancy agreement and workplace optimisation.


Deadline: 15 January 2019 

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