21 Apr 2020
LGBT+ Workshop 4: Ensuring LGBT+ Inclusive Customer and Client Practices
This workshop will help organisations build an LGBT+ inclusive customer and client experience. They will further understand how to position themselves as LGBT+ inclusive in HK and how to build LGBT+ confidence for external-facing employees
In 2015, Community Business launched the Hong Kong LGBT+ Workplace Inclusion Index - the first benchmark of its kind in Asia, and a number of associated awards. This initiative was a huge success - propelling LGBT+ inclusion into the spotlight in Hong Kong and positioning the leadership of Community Business in this space. Through engagement with key stakeholders, Community Business decided to run the Index every 2 years - giving more companies the chance to prepare or make progress. The second iteration of the Index was therefore run in 2017 and a third took place in 2019.
The Index has proved to be a game changer in Hong Kong, and as part of our goal to promote the adoption of best practice and drive greater progress on LGBT+ inclusion in Hong Kong, Community Business is committed to sharing learnings and best practices with the business community. From November 2019 to June 2020, we aim to help organisations of all sizes and from all industries to drive LGBT+ inclusion internally and in the wider Hong Kong through our Raising the Bar: Continuing your LGBT+ Inclusion Journey workshops addressing different key aspects of the Index.
The workshop will consist of below sessions:
Introduction to the Index
Insights on the topic from the 2019 Index
Best Practice Panel: 3-4 speakers to share insights
Table Group Discussion
The specific objectives of this workshop are to:
Highlight the importance of ensuring LGBT+ inclusive client and customer facing processes, irrespective of the type of business you have.
Provide participants with specific advice on how to position their business as LGBT+ inclusive and develop marketing strategies targeted at the LGBT+ community.
Provide participants with advice on educating client and customer facing staff on LGBT+ inclusion.
Jack GuestmoreDiversity & Inclusion Lead, Global Retail Banking and Wealth Management, Global Chair HSBC Pride
Nikki DaviesGroup Diversity and Inclusion Director, Prudential
Sören SeitzmoreDeputy Global Compliance Chief at Manulife
Rob HeadmoreDirector, Proposition, Core Law, Asia and Emerging Markets at Thomson Reuters
Diversity & Inclusion Lead, Global Retail Banking and Wealth Management, Global Chair HSBC Pride
Prior to becoming one of HSBC’s first D&I practitioners, Jack specialised in providing financial expertise to expatriate customers seeking international mortgages and financial advisory services. Before that, Jack worked in various roles with HSBC in the UK, spanning Retail Banking, Commercial Banking and more.
As a founding member of Asia-Pacific’s LGBT network Pride in 2012, Jack has personally driven the inclusion agenda both internally and externally at HSBC, ensuring HSBC’s placement as #1 in Financial Services in Community Business’ Hong Kong Best Place to Work for LGBT+ Index in 2019.
Jack is HSBC Global Pride Co-chair and in 2016, was named Inclusion Champion of the Year by Community Business.
Jack joined HSBC in the UK in 2006 and was subsequently brought into the Management Academy Programme which exposed him to a wide range of banking experience and opportunity.
Group Diversity and Inclusion Director, Prudential
Deputy Global Compliance Chief at Manulife
A recipient of the Goldman Sachs George E. Doty scholarship, Sören holds graduate degrees in business administration from Helsinki School of Economics, Tsinghua University and INSEAD, where he became a member of the prestigious Dean's list.
Sören is passionate about diversity and inclusion and recently joined Manulife’s global diversity and inclusion council and co-leads the PROUD Hong Kong chapter. He is a member of the Women’s Foundation Male Allies leadership council and was named as an OUTstanding Top 50 LGBT+ Ally Executive in 2019.
Originally from Germany, Sören, his wife Mei-Kee and two young children live in Hong Kong.