15 Oct 2020
Managing Emotionally-charged Dynamics in the Workplace Through Dialogue
This workshop will prepare managers and team leads to be aware of different viewpoints and experiences, and further engage in tough conversations in the workplace through discussions, as well as experiential and interactive activities.
Workplaces are becoming increasingly diverse in terms of employee identities and backgrounds. With diversity comes different viewpoints and experiences that might result in emotionally-charged conversations. Without proper management of these conversations, they can undermine employee wellbeing, as well as organisation reputation.
For businesses to be responsible and inclusive, managers and team leads need to be equipped with the skills to manage emotionally-charged conversations on identities such as gender, LGBT+, political views etc. This workshop will prepare managers and team leads to be aware of different viewpoints and experiences, and further engage in tough conversations in the workplace.
- Assess communication style to prepare for discussions on differences
- Learn and share best communication best practices in an organisational context
- Action plans to engage in emotionally-charged conversations personally and within their organisation
- Team leads
- All levels
Jasmine ChungmorePrincipal, Consulting & Training at Community Business
Michael ChanmoreProgramme Manager, Responsible Business at Community Business
Principal, Consulting & Training at Community Business
Jasmine is a seasoned learning and development professional as well as a Certified Gallup StrengthsFinder Coach. Having worked in various industries including consumer products, information technologies, stage production healthcare, she has a good understanding of the opportunities and challenges faced by businesses and senior management. She is experienced at planning and executing learning, training and development solutions for corporate senior managers so as to address their various needs and career aspirations.
Graduated from Carnegie Mellon University in the USA, Jasmine holds a Master degree of Science in Industrial Administration. Born and raised in Hong Kong, Jasmine is native in Cantonese and fluent in English and Mandarin.
Programme Manager, Responsible Business at Community Business
Prior to joining Community Business, Michael worked at an NGO in Hong Kong, where he was responsible for managing a programme that supports people living with HIV across their life span through individual counselling services, as well as the organisation of support groups and life quality enhancement activities.
Michael is also a behavioural researcher who is interested in utilising behavioural science to enhance the physical and psychological wellbeing of individuals. He has received a poster award from the Hong Kong Psychological Society for his research on preference for solitude and regulation of emotion.
A graduate of the University of Michigan, Ann Arbor, Michael holds a Bachelor Degree of Arts in Psychology. He is native in Cantonese and fluent in English and Mandarin.